Q3 Technologies: Retail Ecommerce and OEMs

Q3 Technologies, Gurgaon, India developed a solution for a client that sells storage media via different channels such as distributors, retail ecommerce and OEMs. 

Business Situation:

Client sells products via distributors, OEMs and retail eCommerce operations. All three channels had their own front end systems. These channels were not interconnected requiring manual re-keying of orders and inaccurate inventory levels.

The sales mix coming from various channels changed suddenly with the new product offerings. There was a growing divide between front office and back office as orders increased significantly from the online and tele-sales channel.

Solution:

Q3 technologies analyzed the technical systems and business processes of the client. The process assessment identified the need for an integrated system that cut across different departments and effectively supported business processes. The management team at the client was wary of both the cost and time frame required for a completely integrated system.

Q3 technologies implemented the solution in two Phases to keep the project on a manageable time and cost schedule.

Phase I: Microsoft Dynamic’s Great Plains Implementation and integrated with the web based system. Upgrade of Commerce System to a Commerce Server based platform. Phase II: Upgrade to Microsoft Dynamic’s Great Plains with real-time integration via eConnect.

While both Phase I and Phase II were implemented under the estimated budget.

Phase II real-time eCommerce Integration: COM based integration was chosen for integration MS Commerce Server based eCommerce web site. Since Commerce Server is built using COM technology, COM based integration was preferred. Incoming integration was done for orders, customers and return requests.